The Home Office has launched a new online form to report any eVisa-related problems, such as difficulties viewing an eVisa or if the status displayed is incorrect.
From 1 January 2025, eVisas will become the standard for immigration status verification in the UK.
If you currently hold a BRP (Biometric Residence Permit), BRC (Biometric Residence Card), or any other physical document, it’s important to prepare for this transition by creating a UKVI account. This will allow you to check your eVisa status online and address any potential errors early.
New Process for Reporting eVisa Issues
If you encounter any problems with your eVisa — such as errors related to your photo, name, type of permission, validity dates, or conditions of leave – you should report this using UKVI’s new error form, which can be accessed on the .gov website at: https://www.gov.uk/report-error-evisa.
Once you submit the form, you will receive an automatic confirmation and can expect a response within 10 working days.
A follow-up email will be sent once the issue has been resolved.
The Home Office has advised customers not to contact UKVI by phone or webchat for these issues and that throughout November, the UKVI Resolution Centre will be redirecting customers to use this form if they call or reach out via webchat.
The form is, however, specifically for eVisa errors. For general account-related queries, the Resolution Centre remains available to assist.
eVisa Transition: Act Now
In advance of the new system taking full effect in 2025, the Home Office is advising individuals to set up their UKVI account now and to check their eVisa details are correct.
Any errors or issues with the information on the eVisa should be raised with the Home Office without delay, via this new form, in order for the issue to be rectified.
Need Assistance?
The official advice remains to take action sooner rather than later – create your UKVI account, verify your eVisa and report any discrepancies as soon as possible to avoid delays when the new eVisa system becomes mandatory in 2025.
DavidsonMorris are on hand to advise if you have any questions about the transition to eVisas. Contact us for advice.
Author
Founder and Managing Director Anne Morris is a fully qualified solicitor and trusted adviser to large corporates through to SMEs, providing strategic immigration and global mobility advice to support employers with UK operations to meet their workforce needs through corporate immigration.
She is a recognised by Legal 500 and Chambers as a legal expert and delivers Board-level advice on business migration and compliance risk management as well as overseeing the firm’s development of new client propositions and delivery of cost and time efficient processing of applications.
Anne is an active public speaker, immigration commentator, and immigration policy contributor and regularly hosts training sessions for employers and HR professionals
